Subaru Tops 2024 American Customer Satisfaction Index in Automobile Study

It is time for cheers and applause of excellence as Subaru takes the top spot in the 2024 American Customer Satisfaction Index Survey Automobile Study with an impressive ACSI® score of 83. This remarkable score highlights Subaru's excellence in key automobile areas, including safety, product quality, dependability, driving performance, and overall service and product quality. Be a part of this excellent automotive family when you check in at Subaru Sherman Oaks, a reliable Subaru dealership in Los Angeles, CA, to check out the latest Subaru inventory for in-stock Subaru models for sale near me.

How Subaru Ranked in the 2024 American Customer Satisfaction Index in Automobile Study

Subaru of America, Inc. took its consistent annual excellent performance a step higher in 2024 compared to the previous year with an ACSI® score of 83 to clinch the overall top spot in the ranking. Subaru shares the top spot with another mass-market automaker and two luxury brands, achieving a remarkable score. The American Customer Satisfaction Index (ACSI) study compiles rankings from customer evaluations of their own vehicles using a 100-point grading system. 

However, Subaru's rank in the individual segment include; 

• #1 Brand for Vehicle Safety, five years in a row

• #1 Brand for Product Quality, four years in a row

• #1 Brand for Overall Product and Service Quality, two years in a row

• #1 Brand for Perceived Value, two years in a row

• #1 Brand for Dependability

• #1 Brand for Driving Performance

Subaru extended dominance in the 2024 American Customer Satisfaction Index Automobile Study, claiming top honors in multiple categories across both mass-market and luxury segments. The brand came out top in various categories, including:

• Vehicle safety

• Dependability

• Driving performance

• Perceived value

• Product Quality

• Service quality

• Overall quality

• Likelihood to recommend

• Meeting customer expectations

Additionally, Subaru shared top spots with another automaker in the comfort and warranty categories, further solidifying its reputation for excellence and expanded dominance. 

While reacting to this record-breaking success, Jeff Walters, President and Chief Operating Officer of Subaru of America, Inc., stated, "Being recognized by Subaru customers for our commitment to safety, reliability, and longevity is an accomplishment we take to heart. This acknowledgment from ACSI is a reminder that our efforts to be More Than a Car Company® are of the utmost importance to Subaru and our retailers. We pride ourselves on consistency and quality, and we are thrilled to see the results as customers continue to choose Subaru time and time again." As 2024 gradually moves closer, Subaru lovers in Los Angeles, CA, and everywhere near anticipate an even better experience with various new Subaru models ready to hit the market. 

Conclusion 

Subaru of America, Inc. continues to show why it is regarded as a leader in the automotive industry, with yet another dominant outing in the 2024 American customer satisfaction index in automobile study. Subaru Sherman Oaks offers a reliable Subaru dealership option to find in stock Subaru model for sale near me and Subaru Service Near Mele near me in Los Angeles, CA.