"I am leasing my car from this dealership and get it serviced there regularly. Everything is on time, the stuff is very service-oriented. What's most important - they won't make you do what your car doesn't need - just to make money on you. They will do only what's needed to be done. The mecanics know their job. It is one of the best car-service places I know in the LA-area."
"All the work that has been done for my car has been done excellently and fairly. The sales department did a great job in selling me my WRX and I would tell anyone interested in a Subaru to get it from Casa."
"I have been going to Subaru Sherman Oaks since 2007 and have not experienced anything but professionalism and honesty. I just recently purchased another Subaru and one of the deciding factors to stay with theSubaru family was because I have always received great service at Sherman Oaks Subaru. The mechanics will make sure they get to the root of the problem before you get your vehicle back."
"The team is First Class! Subaru is known for its great customer and technical service and theSherman Oaks team is proof. They are very respectful of your time, give great attention to detail and treat each customer as a valuable part of their success. A better team could not be found."
"Peter Diaz is so helpful and professional. I'm always satisfied with the service and never feel like they are trying to get me to do service items that I don't need."
"I've been taking my 2008 Outback here for service for a couple of years now. The service team has always come through for me. My brakes went haywire a couple of months after my warranty expired. The service manager and service advisor contacted Subaru and took care of my problematic brakes with warranty! Other than that, my Outback is in top shape and I truly trust the advisors' advice here. I didnt feel that they are reccomending anything that I do not need. Trustworthy crew. Dog friendly facility.Great experience overall!"
"Subaru of Sherman Oaks is the very best place I've ever been to for servicing. Peter Diaz in the service department has helped me 100% with every single problem I've had with my 2003 Forester and when I'm ready to buy a new Subaru, I'll be buying it Subaru of Sherman Oaks, because I know I'll be treated fairly and honestly."
"Came to Subaru of Sherman Oaks as a first-time buyer and was treated very amiably by Francesca and the sales staff there. I never felt pressured and honestly got the impression that she and her associates were striving to get the best deal for me and went the extra mile to make sure I was taken care of. Definitely a good experience coming to this dealership and I look forward to seeing all of these people again as the miles add up on my newSubaru."
"I bought my Forester in 2008 from Subaru of Sherman Oaks (a no-hassle purchase) and have been returning ever since for regular service. Peter always greets me by name when I walk in and remembers previous discussions. If I'm up for optional work, he gives it to me straight on what I should wait on and what I should do sooner. My car is ready when they say it will be, and when something goes wrong, they do their best to make it right ASAP (a parking mishap resulted in damages that they admitted to, quickly repaired, and hooked me up with a loaner for the duration). I have zero complaints."
"We leased our Legacy from Subaru of Sherman Oaks in July 2009 and have always got our car serviced there as well. I can say without a doubt that this is the best dealership experience I have had (FYI, I have shopped around at Honda, Nissan, Toyota and Hyundai dealerships before). The people are excellent and extremely helpful. They geniunely try to help you make a decision and not try to just thurst a car down your throat. The staff recognizes us when we go there and has a very friendly attitude. Michael, especially, has been very helpful. And what else, we love the Subaruwe got ourselves. Plus, the service appointments are quick and easy (again, never had an issue with them trying to get me to do more things than my car needed). All in all, the best experience I have had in terms of anything to do with our car. I have no hesitation whatsoever in recommending Subaru."
"I had been a regular service customer before I moved out of state 9 months ago and always was extremely impressed with the service I received here. When I came back for some unexpected business I realized that I was due for an oil change. I called the service department and explained my dilemma- they told me to be there at 2 p.m., no problem....(they had no idea I was a returning customer). When I walked in Peter called me by name and asked me how Tahoe was. After 9 months, he still knew my name!! He wrote up my service for an oil change and tire rotation and said it would be about 1 1/2 hours- no big deal for a 'drop in' as far as I was concerned! While I was waiting in the showroom, Michael, one of the salesmen also came up and called me by name and said "I thought that was you, but didn't you move?" You have to understand, I never bought a car from him, only 'talked' about Subaru's when I was in for service- yet he remembered my name, too! In about an hour I was notified that my car was ready, AND WASHED!! I always did like the fact that my car was washed after every service, no matter how small! (something I wish my dealer in Carson City did as part of their service) Not only have I always gotten fantastic service on my Subaru at this dealership, I have always been treated with friendly and respectful/honest service. (I feel like I'm at 'CHEERS' - where everyone knows your name!) Their prices are fair, the mechanics are awesome and the service department employees are fantastic...never felt pressure to buy from the sales department (Unfortunately, we weren't living in CA when we bought our 2011 Outback, otherwise Michael would have been our guy...) I really miss everything about Sherman Oaks Subaru. I have been to many dealers across the country (bought 2009 Forester new- put 33000+ miles on it in less than 2 years; 2011 Outback 14000+ miles in 6 months= lots of oil changes!) and this dealership is hands down THE BEST! I'll be back every time I'm in CA!"
"I bought my new 2011 WRX there a few days ago. Great experience. Sales guy was very nice and helpful. Gave me a fair price. Financing guy was great too. I definitely recommend this place to buy a new Subaru."
"Enjoyed my Experience at Subaru Sherman Oaks! I just finished helping my mom buy her new Cadillac and decided to do a little car shopping of my own. I haven't bought anything yet, but I'm thinking about a SubaruForester or an Outback. The people at Subaru are very nice. They showed me both cars and they didn't pressure me into buying anything right away. When I'm ready to buy my car, I will be buying it here!"
"I love my Impreza; Subaru of Sheman Oaks is great! Subaru of Sherman Oaks has great service for my Subaru Impreza I've been leasing for the last 2 years. It's an outstanding vehicle. The all wheel drive gives it the most solid feel of any small car I've ever experienced; especially in adverse driving conditions (like the heavy rains in December/January of last year). The dealership's service is always excellent. It always manages to slip me in an emergency (like a recent nail in a tire), without any delays. I'd highly recommend Subaru of Sherman Oaks to anyone that values excellent vehicles & service."
"Great service I have a leased 2009 Impreza, that started giving me some issues with the turn signal, going on and off. I came in with no appointment, the guy said give me about an hour, 25 minutes later my car was done, they would've washed it too, but i didn't have time. I service there, and will deff get my next car there. Thanks."