Subaru Sherman Oaks

"Subaru Sherman Oaks, where everybody knows MY name!"

I had been a regular service customer before I moved out of state 9 months ago and always was extremely impressed with the service I received here. When I came back for some unexpected business I realized that I was due for an oil change. I called the service department and explained my dilemma- they told me to be there at 2 p.m., no problem....(they had no idea I was a returning customer). When I walked in Peter called me by name and asked me how Tahoe was. After 9 months, he still knew my name!! He wrote up my service for an oil change and tire rotation and said it would be about 1 1/2 hours- no big deal for a 'drop in' as far as I was concerned! While I was waiting in the showroom, Michael, one of the salesmen also came up and called me by name and said "I thought that was you, but didn't you move?" You have to understand, I never bought a car from him, only 'talked' about Subaru's when I was in for service- yet he remembered my name, too! In about an hour I was notified that my car was ready, AND WASHED!! I always ... before I moved out of state 9 months ago and always was extremely impressed with the service I received here. When I came back for some unexpected business I realized that I was due for an oil change. I called the service department and explained my dilemma- they told me to be there at 2 p.m., no problem....(they had no idea I was a returning customer). When I walked in Peter called me by name and asked me how Tahoe was. After 9 months, he still knew my name!! He wrote up my service for an oil change and tire rotation and said it would be about 1 1/2 hours- no big deal for a 'drop in' as far as I was concerned! While I was waiting in the showroom, Michael, one of the salesmen also came up and called me by name and said "I thought that was you, but didn't you move?" You have to understand, I never bought a car from him, only 'talked' about Subaru's when I was in for service- yet he remembered my name, too! In about an hour I was notified that my car was ready, AND WASHED!! I always did like the fact that my car was washed after every service, no matter how small! (something I wish my dealer in Carson City did as part of their service) Not only have I always gotten fantastic service on my Subaru at this dealership, I have always been treated with friendly and respectful/honest service. (I feel like I'm at 'CHEERS' - where everyone knows your name!) Their prices are fair, the mechanics are awesome and the service department employees are fantastic...never felt pressure to buy from the sales department (Unfortunately, we weren't living in CA when we bought our 2011 Outback, otherwise Michael would have been our guy...) I really miss everything about Sherman Oaks Subaru. I have been to many dealers across the country (bought 2009 Forester new- put 33000+ miles on it in less than 2 years; 2011 Outback 14000+ miles in 6 months= lots of oil changes!) and this dealership is hands down THE BEST! I'll be back every time I'm in CA!

a life-long Subaru customer

"Go see Jason & Helen in the Internet Department."

I don't often bother writing reviews but Subaru of Sherman Oaks was so good to me that I want to take the time to write this very positive review. I bought a Subaru Outback last night and the whole experience at this dealership was fantastic. Jason and Helen were extremely helpful and I really felt like I was hanging out with a couple of friends rather than buying a car from a dealership. These guys rock. That's all there is to it. Even the finance guy was a pleasure to do business with! If you're in the market to buy a car, go here. I went to the Santa Monica dealership as well and that felt like, well, a dealership. Go to Sherman Oaks. If you live on the Westside, just get the hell over the hill and deal with a little traffic. It's worth it. Thank you Subaru of Sherman Oaks! :-)

Chad R.

"Logan is the Coolest!"

Reviewing our SALES experience here - not service.  If you are in the market for a new Subaru, shop around for sure, but definitely check out this place.  

The vibe is different than at other dealerships - more "family owned," less sharklike.  Logan, our sales guy, was more fair and forthright and just plain cooler than other car salesmen we encountered.  I recommend him.  He was patient with our questions and not afraid to tell us both pros and cons about the vehicle, options, etc.  (Note to other car sales people - truthfulness works!)

I will update this review to share our experience with the service side of the dealership.  But for now, very happy with Logan - and psyched with our new Subaru!

Jason C

"Thanks, Michael"

I wanted to draw your attention to the exemplary service provided by your sales and leasing consultant, Michael D. Castillo. I know very well that people are quick to criticize but rarely complement those who deserve it. I would like to take this opportunity to commend you and your company for employing such a capable and efficient person who is actually concerned with his clients and makes every effort to make the experience as pleasant ans expedient as possible. It is a pleasure to deal with an amiable man like Michael.

David S.

"I love my Subaru!"

Subaru of Sherman Oaks has great service for my Subaru Impreza I've been leasing for the last 2 years. It's an outstanding vehicle. The all wheel drive gives it the most solid feel of any small car I've ever experienced; especially in adverse driving conditions. The dealership's service is always excellent. It always manages to slip me in an emergency (like a recent nail in a tire), without any delays. I'd highly recommend Subaru of Sherman Oaks to anyone that values excellent vehicles & service.

James W.

"I'll only let Daryl work on my Subie"

The reason I take my car here is because of the head mechanic. As far as I know, Daryl Henzlik is the only person in the greater LA basin to be certified by Subaru as a "Senior Master Technician". He has been servicing Subarus for over 25 years, and after talking with him, it turns out he probably worked on my car when I was taking it to the Culver City location years ago. My car just rolled over 200K miles, and with their good care, I sincerely hope I will be one of those Subaru owners who can say their car went over 300K.

Denise B.

"Keep up the good work!!!"

I've been taking my 2003 Subaru Forester to Subaru Sherman Oaks for a few years now. Peter Diaz in the service department has always taken care of my car's problems perfectly. I would recommend this dealership to anyone who needs service or wants to buy a new Subaru. Keep up the good work!!!

Victor

"Subaru Sherman Oaks should be your first stop!"

This is my second purchase from Subaru Sherman Oaks and the customer service is exceptional. If you're looking for a Subaru in the Los Angeles area this dealership should be your first stop.

W. Southard

"Excellent Service!!!"

I came in to get a new radio and get my outback serviced. The radio was still under warrenty from subaru of america and there was no problem getting a new one. The service was excellent, and I reccommend this dealer to perform all maintenance on your Subarus.

Richard S.

"I've been treated like a king!!!"

I've had some bad experiences with various dealerships near where I live in Studio City. When I first went to Subaru of Sherman Oaks it was about eight years ago and I didn't expect what I received there. Peter Diaz who works in the Service Department welcomed me and immediately found out what I needed to do to fix my Subaru Forester and gave me the price it would be to fix the problem. He said I could expect the car to be ready in one hour and it was!! Each time I've gone back to Subaru of Sherman Oaks I've been treated like a king!!! No kidding. When it comes time for me to purchase a new car I shall for sure buy it at Subaru of Sherman Oaks, because I know I'll always be treated like a customer should be treated.

Vic R.

"We were welcomed promptly and with enthusiasm."

We were welcomed promptly and with enthusiasm. We knew that we wanted either a sedan or an Outback and were shown both. We were not rushed and were shown the various features of both cars. We made the decision to purchase the Outback but all that were in stock were 6 cylinder. My husband prefers a 4 cylinder car, however we were set to purchase the 6. The manager came out at the last minute and said that they had found a 4 cylinder would we mind coming back in the afternoon, they would call us when it arrived. They called us and we purchased the car. Unfortunately, I had to leave before I could hear the explanation of the various features, however, my husband remained. I was invited to come back the next day and Ms. Truc graciously explained all the cars features again.

Margene D.

"Great dealership!"

I purchased a Subaru from Sherman Oaks Subaru and was very pleased with their expertise, friendliness, and efficiency. Since then I have had my car serviced there a few times and have been impressed with the quality of their service. Great dealership!

Kathy D.

"a very nice touch and much needed!! "

I went into the dealership because of a part recall. I was impressed with the friendly personnel who were personable. After my service, which was completed in an incredibly prompt manner, they washed my car. That was a very nice touch and much needed!! I will continue to go to the Sherman Oaks Subaru Dealership for all my Subaru needs.

Julia O.

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